Customer Satisfaction Survey Customer Name QPS File No. Contact Name* Contact Email 1) What is your current overall satisfaction level with QPS’s services? Please rate using the following scale, where 1 is very dissatisfied and 5 is very satisfied. 1 2 3 4 5 2) Which QPS services does your company use? Check all that apply. Field Evaluation / Special Inspection Full / Model Certification – Safe Area Locations International Approvals Custom Testing Field Certification Full / Model Certification – Hazardous Locations CE Marking Other 3) Based on the services QPS provides your company, please rate the following attributes, where 1 is very poor and 5 is very good.Time to Complete Quote 1 2 3 4 5 Customer Service 1 2 3 4 5 Time to Complete Job 1 2 3 4 5 Quality of Work 1 2 3 4 5 Pricing 1 2 3 4 5 Technical Competency 1 2 3 4 5 Professionalism 1 2 3 4 5 Problem Resolution 1 2 3 4 5 4) Please list other service provides you have used other than QPS:5) Based on your current level of satisfaction with QPS’s services, please indicate whether or not you would use us in the future 1 2 3 4 5 6) How important are the following factors in determining a service provider for a project? Please select response, where 1 is not at all important and 5 is very important.Project Completion Time 1 2 3 4 5 Accreditations/Credentials 1 2 3 4 5 Technical Competency 1 2 3 4 5 Problem Solving/Responsiveness 1 2 3 4 5 Price 1 2 3 4 5 Company Reputation 1 2 3 4 5 Quality of Work 1 2 3 4 5 Location 1 2 3 4 5 7) What testing, certification or other conformity assessment services does your company need that QPS does not currently provide?8) How can QPS provide more value to you in the services we offer?9) Would you recommend QPS’s services to another company? Yes No 10) How did you originally hear about QPS? Google/Search Engine Referral QPS Website Direct Sales Professional Association Trade Show News or Articles Directory Listing Advertisement Other Specify: 11) If you have any additional comments regarding QPS and the services we provide, please provide them below.Thank you for completing this survey. We look forward to reviewing your feedback for our continuous improvement.
